How do I change my password?

Head up to ‘ACCOUNT MENU’ on top right corner of your supplier hub and hit ‘LOST PASSWORD’. If that doesn't work please email support@filmstillsdirectory.com

How do I upgrade my subscription?

Hit the upgrade button and follow the steps to get your profile upgraded.

How can I change my bank details?

You can do so in the top right hand corner under ‘ACCOUNT MENU’ and then 'YOUR PAYMENT METHODS'.

How can I be featured?

Featured photographers will be selected based on their profiles. We will send you an email when your profile is selected to let you know when you will go live on the homepage. Watch your inbox for more!

What are the image dimensions and size required?

All images need to be under 500kb. You can use resources like www.tinyjpg.com to help you resize. Landscape images are best. Here's a video explaining how to resize your images in Photoshop.

How do I add reviews I have received from other platforms?

You can add reviews from Google or Facebook for example on to your Film Stills Directory profile. You will do this the same way a client would add a review. Head to your live profile page on Film Stills Directory (not the members page) and click ‘Add Review’. Follow through the steps to get it added to your profile. It will appear automatically. *If you don't want the reviewer receiving a notification, use your own email address when adding reviews. These are not visible on the front end.

How do I edit a review?

Due to the nature of reviews, you cannot edit a review yourself. Should you feel you were misrepresented, or there is an error on a review, please email us for support.

How do I contact support?

Send us an email and we will come back to you within 24 hours. support@filmstillsdirectory.com

FAQ - Unit Stills Directory

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